Warranty and return process

Our cutting boards are covered by a 90 day limited warranty. This warranty coverage is applicable against manufacture defects and workmanship. If a product is found defective. Black Tie Timbers will either repair or replace the item on behalf of the customer. 

Not covered under this warranty: 

• Damage to cutting board from intentional or accidental means 
• Abuse, alteration or use of cutting board for purposes other than it was intended 
• Normal wear and tear 
• Splitting, checking or cracking due to inadequate oiling of cutting board ( care instructions are sent with each product and this is the link to the care instructions page on our website) 
• Damage due to putting cutting board into dish washer 
• Damage due to exposing cutting board to extreme heat, cold or open flame Warping or cracking due to storing of cutting board in excessively damp or humid environment 

We highly suggest you read the appropriate care instructions for your cutting board, butcher block or kitchen island directly on the "Cutting Board Care" page within this website.  Please note that in the event that warranty service is required, the customer will be responsible for shipping costs.